ÆXOSOMA Privacy Policy

Last updated: November 7, 2025

At ÆXOSOMA, we believe privacy is more than a legal requirement — it’s a matter of respect. When you visit our website, create an account, or make a purchase, you place a certain level of trust in us. This Privacy Policy is our way of explaining how we handle that trust: what information we collect, why we collect it, and how we protect it. We want you to understand not only the mechanics of our data practices but the principles that guide them.

Information We Collect

Whenever you interact with ÆXOSOMA — whether you’re browsing, signing up, or buying something — we gather certain information to make the experience possible. Some of this is information you provide directly, such as your name, email address, delivery details, and payment information. These details allow us to process orders, respond to queries, and deliver products to the right place.

Other information is collected automatically, through technologies like cookies and analytics tools. These tell us how visitors use our site — what pages attract attention, where people tend to leave, and what devices they use. It’s the kind of insight that helps us refine the site, not data that reveals who you are as an individual. We also collect limited information through account sign-ups and integrations with services like Shopify and our banking partners, which securely manage orders and payments on our behalf.

How We Use Your Information

We use the information we collect to serve you better. That may mean processing and fulfilling your orders, managing your account, or improving the overall shopping experience. It can also mean communicating with you — sending order confirmations, updates, or, if you’ve chosen to receive them, news about new collections or promotions.

Analytics and cookies allow us to learn from how the site is used. For example, we might notice that a particular page loads slowly for mobile users or that certain features are confusing. These insights guide us to make improvements that benefit everyone.

Our use of data is always guided by necessity and relevance. We do not sell your information, and we do not share it with third parties except when it’s required to complete an essential service — such as payment processing, shipping, or lawful compliance.

Sharing and Third-Party Services

ÆXOSOMA operates through trusted service providers. Our store is powered by Shopify, which provides the platform infrastructure that allows us to host and manage orders securely. Payments are handled by licensed banking intermediaries, who receive only the information needed to process transactions. We also use analytics tools to understand how visitors interact with our site.

Each of these partners operates under strict privacy and security standards. While they perform essential roles, your information remains protected under our overarching commitment to confidentiality. We do not authorize any third party to use your data for purposes unrelated to the services we provide.

Cookies and Online Behaviour

Cookies are small pieces of data that help the website remember who you are between visits. They make simple conveniences possible — keeping your items in the shopping cart, remembering your login status, or tailoring recommendations. Some cookies also help us understand patterns of use, like which products are most viewed or how long pages take to load.

You are free to adjust your browser settings to limit or refuse cookies, though doing so may affect how certain features of the site perform. ÆXOSOMA’s website remains usable without cookies, but some functions may feel less seamless.

Data Retention and Security

We only keep your personal information for as long as it’s needed — to process orders, meet legal obligations, or improve our services. Once data is no longer required, it is securely deleted or anonymized.

We use industry-standard safeguards, including encryption and secure data storage, to protect your information from unauthorized access or misuse. No online system is entirely without risk, but we take every reasonable step to minimize it.

Your Rights

As a user based in the United Arab Emirates, you have the right to access, correct, or request deletion of your personal data. You may also withdraw consent for marketing communications at any time. If you wish to exercise these rights, please contact us at privacy@aexosoma.com. We take such requests seriously and handle them promptly and respectfully.

Third-Party Links and External Services

From time to time, our website may include links to other platforms or services — for example, payment gateways or social media accounts. Please note that these sites are operated independently of ÆXOSOMA, and their privacy practices may differ from ours. We encourage you to review their respective policies if you choose to interact with them.

Updates to This Policy

Privacy practices evolve alongside technology and law. When we make changes to how we handle personal information, we update this policy and revise the date at the top of this page. We encourage you to revisit this page periodically so you always know how your data is being used.

Contact Us

If you ever have questions about this policy, or if something here feels unclear, please don’t hesitate to reach out. We welcome open communication.

ÆXOSOMA Privacy Office
Email: info@aexosoma.com
Location: United Arab Emirates